About the service
Property ownership doesn’t end at completion—it’s an ongoing commitment that demands consistent attention, proactive maintenance, and rapid response when issues arise. At Evoke Design & Build, our Managed Services division provides comprehensive facilities management for residential blocks, commercial properties, and mixed-use developments across London. With over 300 units previously under our management over the past three years, we’ve developed robust systems and trusted supplier relationships that keep buildings running smoothly, tenants satisfied, and property values protected.
Our approach combines the responsiveness of a dedicated maintenance team with the technical expertise of a full-service construction company. Unlike standalone facilities management firms, we bring in-house capability for both minor repairs and major remedial works—eliminating the delays and coordination headaches that occur when multiple contractors are involved. From routine maintenance visits and compliance inspections to emergency call-outs and planned improvement programmes, we deliver a single-point solution that simplifies property management and maximises asset performance.
Why choose us
Facilities management requires more than a list of contractors on call—it demands genuine accountability and technical competence. At Evoke Design & Build, we approach every managed property as if it were our own investment.
Our background in construction means we understand buildings at a fundamental level: how systems interact, where problems originate, and how to resolve issues permanently rather than applying temporary fixes. For freeholders, managing agents, and landlords across London, this translates to fewer recurring problems, better tenant retention, and properties that maintain their value over time.
Our background in construction means we understand buildings at a fundamental level: how systems interact, where problems originate, and how to resolve issues permanently rather than applying temporary fixes. For freeholders, managing agents, and landlords across London, this translates to fewer recurring problems, better tenant retention, and properties that maintain their value over time.
Responsive Service
Emergency response with guaranteed call-back times. Routine requests handled within agreed SLAs.
Proactive Maintenance
Planned preventative maintenance programmes that catch issues before they become emergencies.
Full In-House Capability
From minor repairs to major remedial works, we handle everything in-house.
Transparent Reporting
Monthly reports detailing all works completed, costs incurred, and upcoming requirements.
Services offered
-
Reactive Maintenance & Repairs:
Rapid response to tenant-reported issues and property emergencies. Our team handles everything from leaking taps and faulty electrics to boiler breakdowns and security concerns. We operate a tiered response system: emergencies within 4 hours, urgent issues within 24 hours, and routine repairs within 48-72 hours. All works are logged, photographed, and reported back to property managers with full transparency. -
Planned Preventative Maintenance (PPM):
Structured maintenance programmes designed to extend asset life, maintain compliance, and prevent costly emergency repairs. PPM schedules typically include: HVAC servicing, gutter clearance, roof inspections, communal lighting checks, fire safety equipment testing, lift maintenance coordination, drainage surveys, and decorative upkeep cycles. We develop bespoke schedules based on your property's specific requirements and age profile. -
Communal Area Management:
Comprehensive care for shared spaces in residential blocks and commercial buildings. Services include regular cleaning, lighting maintenance, entrance door and intercom upkeep, bin store management, car park maintenance, garden and landscaping coordination, and decorative refresh programmes. We ensure communal areas remain safe, presentable, and welcoming for residents and visitors. -
Building Fabric Maintenance:
Ongoing care for the physical structure and exterior of your property. Services include roof repairs and maintenance, external redecoration programmes, window and door maintenance, brickwork and pointing repairs, balcony inspections and repairs, rainwater goods maintenance, and structural monitoring where required. We identify deterioration early and recommend cost-effective interventions. -
Emergency & Out-of-Hours Service:
Round-the-clock coverage for genuine emergencies. Our 24/7 service handles burst pipes, security breaches, dangerous structural issues, power failures, and other urgent situations that can't wait until morning. Calls are triaged by experienced staff who can dispatch appropriate tradespeople or provide immediate guidance to contain situations.
Popular questions
What size properties do you manage?
We manage properties ranging from small 6-unit residential blocks to larger developments of 50+ units. Our systems scale effectively, and we tailor our service model to match property size and complexity. Whether you have a single building or a portfolio of properties across London, we can develop an appropriate management solution.
How does your pricing works ?
We offer flexible pricing models depending on service level. Fully managed services are typically priced per unit per month, providing predictable budgeting. Reactive-only arrangements can operate on a schedule of rates basis. For retained contractor relationships, we agree fixed rates annually. We’re transparent about costs—you’ll always know what you’re paying and what’s included.
What's your response time for emergencies?
Genuine emergencies receive a response within 4 hours, often much faster. We define emergencies as situations posing immediate risk to safety, security, or significant property damage—burst pipes, security breaches, dangerous structural issues, complete heating failure in winter, etc. Urgent but non-emergency issues are addressed within 24 hours, and routine maintenance within 48-72 hours.